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If you want to start or continue your career in an international IT company, here we are. Their support team is growing and looking for new members to join and provide the best service for our customers. They are looking for an experienced engineer who will start new projects and help with existing ones.

– Location: Jerusalem

Responsibilities:
– Provide 2-level technical support on an out-of-office and weekend basis
– Analyze logs/graphs/dashboards, isolating data in Kibana
– Arrange cases, tickets, and request details in Salesforce
– Write/use queries to find data with BigQuery
– Communicate with customers and work on cases and alerts in Slack
– Communicate with other teams and share all information on the case in an organized and structured way due to all procedures

Requirements
1) 2+ years of experience in the technical support domain
2) Experience with Kibana and BigQuery
3) Basic knowledge of HTML & CSS
4) Basic understanding of software architecture to provide help to customers
5) Upper-intermediate / Advanced level of English
6) Proactive, willing to take responsibility
7) Readiness for night shifts

Would be a Plus:
– Basic cybersecurity knowledge – Proxy VS NAT, WAF vs Network Firewall, network security, VPN, CAPTCHAs, and captcha solvers
– Understanding threats – Scraping, ATO / BF, Scalping, AD fraud, click fraud
– Understanding of logs analysis, API, client-server model, Regex

To apply for this job please visit minisite.hunter-edge.me.