Accounting Support Specialists
Accounting Support Specialists are responsible for helping R365 customers with specific R365 software accounting functions. They manage pertinent customer communications through tickets, live chats, and phone calls.
The essential functions include the following and additional duties may be assigned when needed.
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software accounting functions
- Route non-accounting customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Accounting Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
DESIRED QUALIFICATIONS:
- Bachelor’s degree with emphasis in business and / or finance and / or accounting
- Professional and / or academic accounting experience
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customer service skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
Accounting Functions Agent will be Responsible For:
- Accounts Payable
- Accounts Receivable
- Bank Reconciliations
- Bank Related Transactions
- Reporting Questions
- User Configuration
- Journal Entries
- System Settings
- Workflows
- Daily Sales Summaries
- Questions on System Set up
To apply for this job please visit minisite.hunteredge.me.
