Description:
We are seeking a self-motivated, adaptable, and quick-learning Technical support professional to provide internal, front-facing support for the employees and internal business processes.
This critical role encompasses supporting both computer and mobile phone environments, focusing on the company’s specific enterprise applications and related IT services. You will be responsible for coordinating and communicating with employees globally to ensure expedient resolution of technical issues and requests.
Key Responsibilities
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Providing personalized technical service to employees.
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Delivering global support for internal IT applications and business processes, working closely with development teams and business leads.
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Handling tickets, providing in-person assistance, and delivering remote support to employees worldwide.
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Supporting all user access management tasks across the full user lifecycle (onboarding, changes, and offboarding).
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Administering and maintaining access management systems.
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Introducing policies, procedures, and technologies to proactively address trouble areas in service delivery.
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Taking on additional responsibilities as business requirements evolve.
Requirements
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1–3 years of experience in IT or Application support (in computing, mobile, or enterprise applications).
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A strong team player with the ability to work independently.
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Technology-oriented, possessing strong analytical thinking and problem-solving skills.
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Excellent written and verbal communication capabilities in both English and Hebrew.
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A passion for providing support and finding technical solutions to IT issues.
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Ability to multitask effectively with face-to-face interactions, remote sessions, and phone support.
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Ability to identify employee needs and communicate effectively in dynamic situations.
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Highly organized, motivated, and creative with a proactive nature.
Advantageous Experience
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Experience or knowledge in SAP or Salesforce is a plus.
To apply for this job please visit minisite.niloos.ai.