Description
We are looking for a Technical Support Engineer to join our Email Security Team.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
Key Responsibilities
- Track and triage customer support tickets.
- Interact with customers for analysis and resolution.
- Troubleshoot problems and identify solutions.
- Collaborate with our software engineers to help resolve problems.
- Maintain customer satisfaction while advocating quality in every aspect.
- Help drive the future of the product by collaborating with our engineering and product teams.
- Play a crucial role in incident management response.
Requirements
- Experience in Python, Bash and PowerShell.
- Experience with querying using SQL.
- Experience in supporting SaaS-based products.
- Experience in working with a ticket/case management system (eg: Jira, Zendesk).
- Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end.
- Proficient at managing your own time and priorities and has a “let’s get it done” attitude.
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment.
- Must speak fluent English.
It would be great if you also have:
- Experience of working with email security/mail flow.
- Experience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or ADFS.
- Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols.
- Bachelor’s degree in computer science or a related field a plus.
- Team player spirit!
- Believe in learning new things every day.
To apply for this job please visit minisite.hunter-edge.me.
